Refund policy
Thank you for shopping with SnapBuy. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.
Returns
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition in which you received it.
- The item must be returned in its original packaging.
- Proof of purchase or your order number is required.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used skincare and personal care products
- Products damaged due to misuse or improper handling
- Items returned more than 30 days after delivery
- Gift cards (if applicable)
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- Refunds usually appear within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or incorrect.
Exchanges
We replace items only if they arrive:
- Damaged
- Defective
- Incorrect
If you require an exchange, please contact us with your order number and clear photos of the issue.
Order Cancellation
Orders may be canceled before they have been fulfilled or shipped.
Once an order has entered fulfillment or has been shipped, it can no longer be canceled. Customers may instead request a return after delivery in accordance with this policy.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review your request and provide an appropriate solution as quickly as possible.
Return Shipping Costs
Unless the product is defective, damaged, or incorrect, customers are responsible for return shipping costs.
If the return is due to our error, we will cover the return shipping costs.
Processing Time
After we receive your returned package, inspection is typically completed within 2–5 business days.
If your refund is approved, it will be processed immediately.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us through our Contact Us page or by emailing our customer support team.